GoPro – The AVID Integration

This is part three of my series on how GoPro can turn things around and improve it’s fortunes. GoPro is turning itself into a software company as Founder and CEO Nick Woodman pointed out in an in-depth article on The Verge. While I agree with the pivot, they are making steps but not strides which is what…

The Do’s & Don’ts

By Brad Hubbard | @bradhubbard Over the last few months I have become a connoisseur of sorts of customer service. For a while I was on the receiving end which I admit is not all that fun (mainly because it was about not failing as opposed to being proactive) and more recently I have been on…